FAQ

Helpful Collision Repair FAQs

See Some Commonly-Asked Collision Repair Questions

Below, we have included a list of commonly-asked questions that we hear at Graham Collision. Take a moment to browse through them and feel free to contact our Des Moines or Clive locations if you have any additional questions for our team!

Get Answers to Your Collision Repair Queries

Do I have to follow my insurance company's advice on where to have my vehicle repaired?
No. As a customer, you are free to decide where to get your vehicle repaired. Some insurance companies will recommend repair facilities, but you are not obligated to use them.

Will my vehicle be safe for myself and my family after repairs are done?
Yes. The staff at Graham Collision does a computer scan on every vehicle, before and after repairs, to make sure that there are no additional warning signs of previously undetected problems. Our comprehensive scans will address all the technological aspects of your entire vehicle.

Can you repair vehicles of all makes and models? Will your repairs void my factory warranty?
Graham Collision repairs vehicles of all makes and models, and our repairs will not void out any of your factory warranties. All vehicle manufacturers have detailed repair procedures, and our team stays up to date on manufacturers' data specifications to make sure that our repair services are done to your vehicle's pre-loss condition.

What if my insurance company has already written an estimate?
If this is the case, please provide our team with a copy of your estimate. We can then work directly with your insurance company to ensure proper repairs. This will make the entire process as easy as possible.

What if the insurance estimate differs from your estimate? Will I be billed for the difference? 
Estimates are simply a starting point in the repair process. If an estimate has been written before your vehicle is disassembled, the estimate may not include the full extent of the damage. If there is more damage than originally estimated, our team will contact your insurance company directly. Additional damages are considered to be supplements and are billed directly to your insurance company. As a result, you will not be held accountable for those costs.

Do you offer a guarantee?
Yes. Graham Collision offers a lifetime guarantee with all collision repairs that we perform, for as long as you own your vehicle. However, it is important to remember that corrosion repair services do not fall under the lifetime guarantee.
Visit Our Des Moines or Clive Locations Today for Your FREE Estimate!

Regardless of which Graham Collision location is nearest to you, we provide same-day responses to any phone calls or emails we receive from our customers!

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